About the Role
We are transforming our Client Success team and looking for Tier-Level Senior Agents to manage our highest-value accounts. This is not a standard customer support role; it is a Business Development and Relationship Management position.
You will be managing a portfolio of high-ticket SMB clients (specifically in the Construction, Contracting, and Home Services sectors). Your goal is to look beyond the dashboard, understand the client’s actual business model, perform deep-dive discovery, and prescribe digital marketing upsells that drive real ROI.
We need “Plug-and-Play” professionals who can pick up the phone, speak the language of business owners (from landscapers to general contractors), and turn service questions into revenue opportunities.
What You Will Do
- Manage High-Value Portfolios: Serve as the dedicated strategist for our Tier 3 clients (accounts spending $1,000+/month).
- Consultative Upselling: Move beyond simple check-ins. You will analyze AI-driven performance data and your client’s business goals to pitch and close additional marketing solutions (SEO, PPC, Social).
- Advanced Discovery: Conduct deep discovery sessions to understand a client’s operational bottlenecks and revenue goals. Example: You need to be able to talk to a concrete reinforcement contractor about their bid volume, not just their click-through rate.
- Retention & ROI Analysis: Proactively communicate marketing results (ROI) to ensure clients understand the value they are receiving, preventing churn before it happens.
- CRM Management: Maintain meticulous records in our CRM (Bitrix24) and utilize internal dialer tools (Vici) to manage your workflow efficiently.
Who You Are
- A Business Development Pro: You have a background in Sales or BizDev. You know how to ask inquisitive, second-level questions that uncover pain points a client didn’t know they had.
- Industry Fluent: You have experience working with or selling to the Home Services, Construction, or Contracting industries. You are comfortable speaking with blue-collar business owners.
- Marketing Savvy: You understand the mechanics of Google Ads, SEO, and Meta Ads well enough to explain them simply and persuasively.
- Articulate & Empathetic: Your English communication skills (verbal and written) are native/bilingual level. You can build rapport instantly and de-escalate concerns with confidence.
Qualifications
- Experience: 3+ years in Digital Marketing Account Management, Business Development, or Inside Sales.
- Knowledge: Strong understanding of SMB economics (margins, lead costs, close rates).
- Tech Stack: Proficiency with CRMs (Bitrix24, Salesforce, or similar) and dialer systems.
- Location: Must be based in the US or Nearshore (Latin America) with a quiet, dedicated home office and high-speed internet.
Why Join Us?
Competitive Pay: USD $17.00-$18.00 per hour
Growth Potential: As we merge our Account Management and Relationship Management departments, high-performers will have opportunities to lead teams or manage enterprise-level accounts.
- Impact: You aren’t just reading a script; you are acting as a fractional CMO for small businesses that rely on your advice to grow.
Ready to drive growth? Apply today.
List of questions:
- How long have you been doing account management/ portfolio management?
- What is the largest number of accounts you have managed (SMB)?
- Have you used Go High Level CRM? Bitrix24/ Salesforce/ Hubspot?
- Have you done winback (addressing churn)?
- Do you have a digital marketing background? Seo/ PPC/ Google Ads/ Meta Ads
- Did you actually sell Google Paid Ads in the past?
- Did you actually sell in the past Meta Ads?
- Did you manage to do upselling of additional products to customers? Share samples
- Did you do consultant mindset work (sharing growth plan) for accounts you manage?
- Have you handled SMB under certain industries (what would be your specialization)?