Collections agent

The 411 Locals seeks a Collections Agent to assist with the day-to-day servicing needs of our client’s collection accounts. The role consists of calling the delinquent customers of our clients, negotiating resolutions, resolving customer disputes, and managing daily productivity goals.

As a Collections Agent, you will establish inbound and outbound contact with delinquent customers to set payment plans in a legal, ethical and customer-centric manner. The candidate should be timely, responsive, and possess strong negotiation skills. To succeed in this role, the candidate should utilize a customer service approach when engaging in collection activities.

About Us

At 411 Locals, our mission is to provide small businesses worldwide with simplified, effective, and affordable business services. We envision a world where entrepreneurs can start, grow, and run their ventures with confidence. As an ambidextrous group of companies, we continuously improve existing services while venturing into new markets.

Minimum Requirements:

• Excellent time management and organizational skills
• Strong analytical and negotiation skills
• Good research skills
• Basic computer skills
• Ability to multitask
• Good communication and interpersonal skills
• Having an eye for detail
• Ability to offer improved customer service

Additional Collector Qualifications and Skills:

• Collaborates with coworkers and has strong interpersonal skills.
• Excels at customer service and negotiation and stays calm and professional.
• Communicates effectively and has strong written and verbal communication skills.
• Works well independently and has strong project management and organization skills.

Additional Collector Qualifications and Skills:

• A high school diploma or equivalent is required.
• At least 2 years of collections, customer service, or sales experience is required.

Scope

1. Responsible for collecting past due payments, resolve customer issues and ensure that accounts are set to auto-bill
2. Reselling the value of the campaign
3. Adhere to all Inbound, Outbound, Voice, and Non-voice process

Responsibilities 

• Meet daily call expectations of 100+ with accounts worked
• Call debtors to secure payments on past-due accounts
• Successfully manage a queue of 200+ assigned accounts
• Must have the ability to consistently meet or exceed daily, weekly, and monthly performance expectations
• Understands and applies the terms of clients contracts/programs
• Notate and pursue successful resolution of past due Client accounts
• Contact customer businesses by phone and email to resolve delinquency issues
• Professionally communicate and build trust to overcome objections and resolve the delinquency or dispute issues
• Negotiate debt repayment with consumers. Obtain firm agreements to repay debt in a timely manner
• Make informed decisions based on consumers’ needs, account balances and business’ standard operating procedures
• Perform Customer Stability Reviews on prospective customers of our clients to determine probable propensity for delinquency
• Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances
• Ensure receivables are collected in a timely and efficient manner by taking proactive measures when necessary
• Document all collection activity and research efforts into the specified database
• Ensure compliance with all laws and regulation associated with all connection activities

Work Conditions 

• Work hours: 5 days a week in a full-time schedule that may vary from 6AM. to 4PM PST, Monday through Saturday as required based on business needs. 
• Presence before or after these work hours may be required based on business needs.

Compensation:

• Hourly salary
• Performance bonus

KPI’s:

1. Cancellation Requests Submitted/Saved
2. Total Collections
3. Daily Amount Collected 
4. Quality
5. Daily leads compliance 
6. Attendance

Company Values

Get Stuff Done, Deliver Results, Own It! 

Directly Communicate, Fiercely Collaborate

Innovate Always and in All Ways 

Domain Experts, Company Experts 

Growth: Customers, Company, People 

At 411 Locals, we are committed to fostering the growth and development of our employees. We provide clear career paths and advancement opportunities for both non-sales and sales roles. We believe in recognizing and rewarding exceptional performance and dedication.

Join 411 Locals and empower small businesses globally. Experience a collaborative and innovative environment that fuels growth. Achieve meaningful results and create a future where everyone wins.

To apply, please submit your resume outlining your relevant experience. We look forward to reviewing your application!

Note: Only shortlisted candidates will be contacted for further evaluation.